At Elikaf, your satisfaction is our top priority. We want every customer to feel confident shopping with us. The following outlines our policies for order cancellation, refunds, and returns.
Order Cancellation
Orders may be canceled at any time before they are shipped. If your order has been paid and you wish to change or cancel it, contact us within 12 hours at support@elikaf.com. Once shipped, the order cannot be canceled.
Refunds
We proudly offer full satisfaction guarantees:
Full refund if you do not receive your order.
Full refund if your order does not arrive within the guaranteed time (45 business days, excluding 1–3 business days for processing).
Full or partial refund if the item is not as described.
Refunds are not available if:
The order fails to arrive due to an incorrect shipping address.
Delivery is delayed by factors beyond our control, such as customs or natural disasters.
All products include a 60-day money-back guarantee. Contact support@elikaf.com to initiate a refund request.
Easy Returns
We also offer a 30-day return policy. If you are not satisfied with your purchase, contact us within 30 days for a refund or replacement. You are responsible for return shipping costs. Please contact us before returning any product to receive authorization.
We stand behind everything we sell and are committed to resolving any issue quickly and fairly.
